Terms & Conditions

*By purchasing products from the IMK Candles shop it is assumed that you have read and accept our terms and conditions in full.

Orders: 

  • Orders will be packaged and shipped the same or the next working day unless you order more than 10 candles. In which case we will be reaching out to you to confirm the details.
  • Delivery is free in Calgary. For orders above 46 CAD, delivery all throw-out Canada is free and are sent through Canada Post. Deliveries to USA above 100 CAD are are free. 
  • Please ensure the address you provide is correct as we cannot accept responsibility  for mistakes such as incorrect post codes.
  • All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.
  • If your order (Canada and USA) hasn't arrived within 10 days of dispatch, please let us know within 21 days and we will track the order on your behalf. For International orders allow 2-4 weeks to pass before reaching out!
  • All weddings require a booking fee of 50% of the total cost.  Final payment for all wedding orders must be made by 5 days prior to collection, shipping or delivery.  If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment has been made in full.
  • We reserve the right to refuse any adjustments and alterations after an order is finalized.

Payment:

  • Orders can be placed through the website or through our e-mail address (info@imkcandles.ca). All payments go through Shopify and are safe and secure.

Refunds:

  • IMK Candles reserves the right to decline any refund request. Refunds are only eligible upon review.
  • Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.imkcandles.ca if photographic proof of damage and receipt is submitted to info@imkcandles.ca within 48 hours of arrival.
  • Want to cancel an order already made? Please email us asap, we cannot cancel or refund your order if it has already left our facility.
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